General Terms and Conditions

Version of October 15, 2026. This English version is provided for convenience; the German version prevails.

1. Scope

These Terms apply to all orders placed via the Edelweiss Webdesign website, a service of Cavaler Media GmbH, Kelmattstrasse 11, 6403 Küssnacht am Rigi, Switzerland (hereinafter “we”). The offer is aimed at businesses. Deviating terms of the customer apply only if we confirm them in writing.

2. Conclusion of the contract

By submitting the inquiry form, the customer requests a quote without obligation. We send the customer a binding quote by email. The contract is concluded when the customer accepts the quote (orally during the call or by email) and we confirm the order in writing by email. A signature is not required. We may decline an inquiry without stating reasons, for example if the content is unlawful or does not fit the package.

3. Services

• One-pager: one page with up to 5 sections.
• Website (SME package): up to 12 pages.
• Included in both packages: design, text based on the questionnaire, contact form, display for mobile devices, basic search engine setup (page titles, descriptions, structured business data), templates for the legal notice and privacy policy, a legally compliant cookie banner (consent) and privacy policy included at no extra charge, setup on the customer's domain, two revision rounds.
• Not included: online store, booking or reservation systems, multiple languages, logo design, domain fees, photography, legal advice. We quote such services separately on request.
• We owe a professionally built website, not any particular commercial success, number of inquiries or search engine ranking.

4. Prices and payment

The prices stated in our quote to the customer apply, in Swiss francs (CHF), plus Swiss value added tax at the statutory rate (currently 8.1%). 50% of the order value of the website is payable as a deposit after acceptance of the quote, by QR-bill within 10 days. We begin work once the deposit has been received. We invoice the remaining 50% of the order value of the website and the selected additional services under sections 10 and 10a (second payment) with the final invoice, payable within 10 days of the due date. The second payment is due 4 weeks after receipt of the deposit, or earlier upon acceptance. It remains due even if the website is not finished at that time because content, information, approvals or feedback from the customer are missing. If completion is delayed for reasons attributable to us, the due date is postponed accordingly. We put the website live after receipt of this payment.

5. Process and deadlines

• We deliver the first draft within 48 hours on business days (Monday to Friday, excluding public holidays in the Canton of Schwyz) once the deposit has been received and the questionnaire is complete, including any files the customer intends to provide.
• The customer has two revision rounds. One round comprises all change requests that the customer sends together in a single message. Changes to the agreed scope (e.g. additional pages) do not count as revisions.
• We quote additional rounds or extensions in advance. Nothing is billed without the customer's approval.
• If the customer does not respond within 14 days after delivery of a draft, the most recently delivered version is deemed accepted. The website is likewise deemed accepted when it is put live at the customer's request.
• If the customer does not provide content within 60 days of the order confirmation, we may deliver the website with the information available; unused revision rounds expire.

6. Customer content and rights

The customer provides the information in the questionnaire and any logos, images and text. The customer warrants that it holds the rights to them and that the content does not infringe any third-party rights. The customer indemnifies us against third-party claims arising from content it has provided. Before the website goes live, the customer checks the text we have written for accuracy, in particular information on services, prices, permits and company data. The templates for the legal notice and privacy policy are no substitute for legal advice; the customer is responsible for their accuracy.

7. Rights of use

Upon payment in full, the customer receives the right, unlimited in time and territory, to use and modify the website for its business, with the exception of the credit under section 8. Royalty-free images are subject to the terms of their source. The domain is registered in the customer's name. We may show the website as a reference after it goes live, unless the customer objects in writing.

8. Credit as creator

Every website we deliver contains a discreet credit naming us as its creator in the footer (with a link marked “nofollow”) and a credit with a link in the legal notice. The credit is part of the offer. The customer undertakes not to remove it. On request, we remove the credit for a one-time surcharge as stated in the quote.

9. Withdrawal

Until we have begun work, the customer may withdraw free of charge; we refund in full any amounts already paid. Once the first draft has been delivered, refunds are excluded.

10. Maintenance and hosting (optional)

• Services: operation of the website on our servers, SSL certificate, technical updates, text changes of up to 30 minutes per month (not transferable to following months), monthly SEO and technical check with a short report.
• Price: as per quote, calculated monthly, billed annually in advance. Term of 12 months, renewing for a further 12 months each time unless terminated in writing (email is sufficient) 30 days before expiry.
• We aim for high availability but do not guarantee uninterrupted accessibility. On termination, we hand over the website as a file package.

10a. Get found locally (optional)

• Setup (one-time, as per quote): setting up or revising the customer's Google Business Profile (category, services, opening hours, photos, description, company data). The customer grants us access by invitation as a manager; the profile remains the customer's property. The customer completes verification of the profile by Google (e.g. by postcard or video).
• Profile care (monthly, as per quote): updating the profile, posts, draft replies to reviews, monthly report. Minimum term of 6 months, billed every six months in advance, then renewing for 6 months at a time unless terminated 30 days before expiry.
• We do not buy, invent or filter reviews. Decisions by Google (suspensions, ranking, display) are beyond our control; we do not owe any particular ranking.

11. Liability

We are liable for damages only in cases of intent or gross negligence. Liability for slight negligence, indirect damages, lost profits and data loss is excluded to the extent permitted by law. In any case, liability is limited to the amount the customer has paid for the order concerned.

12. Data protection

We process personal data in accordance with our Privacy Policy.

13. Governing law and place of jurisdiction

Swiss law applies. The place of jurisdiction is Küssnacht am Rigi, Canton of Schwyz.